The Housing and Residence Life
Staff
Director of Housing and Residence Life
The Director provides leadership, administration, coordination, and evaluation for the entire Housing and Residence Life program.
Resident Directors
Four of our five residence facilities are directly administered by full-time professional coordinators called Resident Directors, or RD’s. Two residential areas, the College Court Apartments and Sarvay Hall, are directly managed by experienced undergraduate staff, but come under an RD umbrella. The RD’s home and office are located in the residence hall he or she is assigned to administer. Each RD is fully responsible for supervision of his/her building and for coordinating and supporting the Residence Life
staff. RD’s have earned at least an undergraduate degree, and are specially trained in counseling, communication, problem solving and other areas important to facilitating life in a residence hall.
Resident Assistants
Every residence hall has a staff of Resident Assistants. These upperclass students live on each floor as representatives of the Student Life staff. The RA’s are skilled para-professionals who have been trained in many areas to make the students’ experience in the residence hall healthy, safe, fun, educational and memorable.
Desk Assistants
For additional security and service, undergraduate Desk Assistants are assigned to work duty at designated times at the main desk of each residence hall. Desk Assistants maintain safety and security by monitoring general activity and the building’s lobby/main entrance area.
Public Safety
A Public Safety Officer is stationed at the North Tower Main Desk, which also doubles as a Public Safety security station each morning from 12:00 midnight until 7:00 a.m. (while college is in session only). Electronic entry systems, provided in each residence hall, are patched back to the North Tower Main Desk, allowing a Public Safety Officer to monitor students and visitors entering and exiting each living area during the above provided hours. In addition, Public Safety Officers complete nightly duty rounds, monitor exterior doors for safety, and assist the Resident Director and Resident Assistant staff with disruptive and/or emergency situations.
Organizational Chart
Custodial Staff
Each residence hall has an assigned set of housekeeping staff which work routine daytime hours, Monday through Friday. The building custodial personnel are responsible for the general upkeep and appearance of the facility, but are not expected to clean any intentional mess left by students. Custodial staff obligations do not include cleaning individual student rooms.
Residence Hall Councils
The residence halls each have their own Hall Council. The Hall Council consists of student officers and other interested residents of that housing area. The purpose of Hall Council is to promote the well being of residents and to provide programming and other important services to students, and allow resident students the opportunity for some aspects of self-government. The Housing and Residence Life staff strongly encourage all resident students to get involved with governing the residence hall through participation in Residence Hall Council.
Staff Duty Hours
Residence Life Staff, including one Resident Director who covers the entire campus and one or more RA’s working in each building, are on active duty from 7:00 p.m. to 12:00 midnight daily. RD duty responsibilities include coordination and support for the RA staff. This is done, in part, by completing nightly campus-wide walking tours. The RA on duty is available to answer questions, maintain building safety and oversee other services. To ensure student safety, the RA on duty also makes specific building
rounds of the residence hall and is required to sleep/remain in the facility throughout the night in case of any emergency. All on duty Residence Life Staff members are in direct communication with Public Safety personnel via the campus radio communication system.
Your Room
Direct Internet Access
Concord University provides direct fiber optic internet service to each residence hall student (College Court Apartments do not contain this service). Two portholes, one for each occupant, exist in every residence hall room. Direct Internet access is provided in common residence hall space as well, so that lap top computers, if owned, can be utilized in these areas. In order for your computer to become compatible with the provided University network, an Ethernet Card is required.
Furniture
Every double room is equipped with a bed, mattress, dresser, desk, desk chair, and closet or wardrobe for each occupant. There is a trash container provided (one per room) and each living area is equipped with an overhead lighting fixture. Students generally prefer additional lighting; however, halogen lamps are not permitted. North and South Tower rooms also contain bulletin boards and desk lamps. Furniture provided in student rooms must remain in the room. Students are responsible for any furniture that is missing or damaged at the time of check-out and will be charged accordingly and may be. Please refer to the Residence Life Policies and Procedures for a complete list of prohibited appliances.
Keys
Students are issued an apartment or a room and suite door key (if applicable) during residence hall check in. For safety and security purposes, a new lock may be installed and new keys issued to the student and his or her roommates/suitemates. All keys remain the sole property of Concord University and may not be duplicated for any reason. Replacement keys are obtained through your Resident Director. To rotate the core of a lock and cut three new keys is a $25.00 fee. To replace a maliciously damaged lock is $125.00. Providing your residence hall room key to another person is extremely unwise and strictly prohibited.
Repairs
If repairs are needed, students are asked to call extension 5231 (Housing Office) to initiate a work order which will ultimately be completed by members of the Maintenance Center staff. Burned out light bulbs should be reported directly to the Resident Assistant so that the building custodian and housing staff can be alerted to immediately replace the bulb. All non-emergency maintenance requests will be handled Monday through Friday between the hours of 8:00 a.m. and 3:45 p.m. Maintenance personnel will be dispatched as quickly as possible in response to emergency situations.
Walls
Almost any form of tape or putty that is advertised as leaving no residual stain will in fact leave marks on the walls and may result in damage charges. Years of experience has taught us that although masking tape may not be the best substance for hanging materials in your room, it is the best medium with regard to not leaving residue behind; therefore, masking tape is the only hanging material permitted in the residence halls. North and South Tower residents may hang items on any provided bulletin board.