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Residence Life Training, Philosophy and Programming

Other than training for specific job requirements such as first aid/CPR, confrontation management, fire safety, etc., your residence hall staff participates in Natural Helpers training to enhance their communication and helping skills. Concord is one of the first institutions in the nation to adopt this people-oriented program for use at the University level. All Concord students with Natural Helper training are encouraged to contact their Resident Director regarding how they can best utilize their specialized skills in conjunction with University personnel. At the heart of the University's residence hall operation is the desire to develop an atmosphere which encourages wellness within both the individual student and the entire community. The Office of Housing and Residence Life endeavors to support wellness through student involvement and interaction in both planned and spontaneous programs. Our Wellness Programming Model includes seven components: intellectual, emotional, recreational, life planning, social, spiritual and community. There is always something occurring in the residence halls. Whether a student is seeking activities to attend or participate in, the Residence Life staff strongly encourage residents to get involved with residence hall programs.

Director of Housing and Residence Life

The Director provides leadership, administration, coordination, and evaluation for the entire Housing and Residence Life program.

Contact Information
Office: (304) 384 5231
Home: (304) 384 4212

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Resident Directors

Four of our six residence facilities are directly administered by full-time professional coordinators called Resident Directors, or RD's. Two residential areas, the College Court Apartments and Sarvay Hall, are directly managed by experienced undergraduate staff, but come under an RD umbrella. The RD's home and office are located in the residence hall he or she is assigned to administer. Each RD is fully responsible for supervision of his/her building and for coordinating and supporting the Residence Life staff. RD's have earned at least an undergraduate degree, and are specially trained in counseling, communication, problem solving, first aid/cpr, fire safety, and other areas important to facilitating life in a residence hall.

Resident Assistants

Every residence hall has a staff of Resident Assistants. These upperclass students live on each floor as representatives of the Student Life staff. The RA's are skilled paraprofessionals who have been trained in many areas to make the student's experience in the residence hall healthy, safe, fun, educational and memorable.

Desk Assistants

For additional security and service, undergraduate Desk Assistants are assigned to work at designated times at the main desk of each residence hall. Desk Assistants maintain safety and security by monitoring general activity and the building's lobby/main entrance area.

Public Safety Officers

A Public Safety Officer is stationed at the North Tower Main Desk, which also doubles as a Public Safety security station each morning from 12:00 midnight until 7:00 a.m. while University is in session. Electronic entry systems, provided in each residence hall, are patched back to the North Tower Main Desk, allowing a Public Safety Officer to monitor students and visitors entering and exiting each living area during the above provided hours. In addition, Public Safety Officers complete nightly duty rounds, monitor exterior doors for safety, and assist the Resident Director and Resident Assistant staff with disruptive and/or emergency situations.

Concord University Public Safety Main Office
304-384-5357
(Emergency) 304-384-9334

Concord University Public Safety Sub Station (North Tower Lobby)
12:00 midnight until 7:00 a.m. daily
304-384-5132

Custodial Staff

Each residence hall has an assigned set of housekeeping staff which work routine daytime hours, Monday through Friday. The building custodial personnel are responsible for the general upkeep and appearance of the facility, but are not expected to clean any intentional mess left by students. Custodial staff obligations do not include cleaning individual student rooms, or suite bathrooms in the Twin Towers.

Staff Duty Hours

Residence Life Staff, including one Resident Director who covers the entire campus and one or more RA's working in each building, are on active duty from 7:00 p.m. to 12:00 midnight daily. RD duty responsibilities include coordination and support for the RA staff. This is done, in part, by completing nightly campus-wide walking tours. The RA on duty is available to answer questions, maintain building safety and oversee other services. To ensure student safety, the RA on duty also makes specific building rounds of the residence hall and is required to sleep/remain in the facility throughout the night in case of any emergency. All on-duty Residence Life Staff members are in direct communication with Public Safety personnel via the campus radio communication system.

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