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List of Frequently Asked Questions

ASC Academic Success Center

Admissions Office

Business Office

Financial Aid Office

Housing Office

Registrar’s Office

Office of Public Safety in Rahall

Student Center Main Desk

Technology

Academic Success Center

Location: Rahall Technology Building Room 243
Phone: 304-384-6074, 304-384-6035, 304-384-6298
Fax: 304-384-6001
E-mail: asc@concord.edu
Web Site: http://academics.concord.edu/asc/

I’m confused and I’m not sure where to go in order to get some assistance with several issues! Who can help?
The Academic Success Center, located in Rahall 243, is a one-stop-shop for students. The ASC’s purpose is to help students succeed at Concord. It’s the place to go if you have questions, concerns, or are feeling overwhelmed. Whether it’s the first week of class or finals week, we can help!

I need help selecting my classes or adjusting my schedule.
If you need to add or drop a class, you can do this on your student MyCU account. A list of Seats Taken can be viewed on http://cc.concord.edu If you need to know what classes you need for your major, you can consult the Academic Catalog, which is available on Concord’s website under Academics (http://www.concord.edu/academics). You can also find Progression Sheets for your major or General Studies. A progression sheet is a listing of the classes you need to take in order to earn your degree. The progression sheet for your major may be obtained online at (http://www.concord.edu/academics/registrar/progression-sheets-2009-2011).
For more one-on-one assistance, you can visit your Academic Advisor during his/her office hours. Also, the Academic Success Center can help or refer you to the appropriate office.

I need a tutor or help with my classes.
Free drop-in tutoring is available in several campus locations: Library, Towers lounge, Rahall Technology Center, and Division Offices (Natural Sciences, Business). SMARTHINKING is a free, on-line tutoring service for Concord students from anywhere with internet access. You may register for SMARTHINKING on your student MyCU account; then you may utilize SMARTHINKING by going to http://www.smarthinking.com. For questions on SMARTHINKING, call, visit, or email the Academic Success Center.

I have a disability. How do I get accommodations?
Visit the Disability Services Office across from the Campus Post Office on the bottom floor of the Student Center or call ext. 6086. The Disability Services staff will be happy to assist you and answer any questions.

I have to drop out of school. How do I withdraw?
First, let us see how we can help you stay in school!! If you absolutely must withdraw, please contact the Academic Success Center (Rahall 243, ext 6074, 6035, 6298). If you stop attending classes it may be counted as an unofficial withdraw; however, if you stop attending class it could put you at risk to become ineligible to receive financial aid. The ASC staff will help you through the process.

I need a job. Where do I go?
The Career Services Office, located on the second floor of University Point right in front of the chapel, is the place to start. Available campus jobs are posted with Career Services and the staff will assist you with trying to find a job. Listings are also posted online at the Career Services web site: http://academics.concord.edu/careers/.

I need to miss class. What do I do?
First, you should always attend class! Most Concord instructors base part of your grade on attendance. If you must miss class, you should notify the instructor, preferably beforehand. Each instructor will provide a syllabus on the first day of class, listing his/her name, contact information (office phone, email, office location/room number). If you will miss several class periods, you should contact the Student Affairs office at ext. 5256. Note: Contacting Student Affairs or your instructor does not constitute an excused absence, but it will document your absence. It is a good idea to get a doctor’s excuse if you are sick.

Does Concord have Counseling Services?
Yes! A counselor is available in the Bonner House on the second floor, located across the parking lot from Wilson Hall and next to Sarvay Hall. You may call ext. 5290 to schedule an appointment between the hours of 8:00 a.m. and 4:00 p.m., or stop by the Counseling Center for assistance. Also, if you live in the dorms, you can speak with your Resident Director. He/She will discreetly help you or refer you to someone who can help.

Does Concord have a health center for students? How do I make an appointment?
The Athens Medical Center is adjacent to campus at 401 Vermillion Street (phone: 304-384-7325). It provides outpatient medical care and has a nurse, physician's assistant, and physician on staff. Hours are 8:30 am-noon and 1:00-4:00 pm, Monday through Friday. Walk-ins are accepted, but it is best to make an appointment. Identify yourself as a Concord student and take proof of insurance to your appointment. All students must present a current validated Concord University I.D. A small co-pay may be required by the clinic; charity care may be available to those who qualify. Information on student health insurance is available from the Student Affairs Office (Student Center) at 304-384-5256. Brochures are located throughout campus.

 

Admissions Office
Location: Marsh Hall, Second Floor
Phone: 304-384-5249 (Mon.-Fri. 8:00 am to 4:00 pm)
Fax: 304-384-3218
E-mail: admissions@concord.edu
Web Site: http://www.concord.edu/admissions

Where do I begin if I have not been admitted to Concord University and I am interested in taking classes this semester?
Please visit the Office of Admissions and ask for an application or fill one out online at www.concord.edu/admissions/apply. The steps to be admitted are listed below and are based on the type of admit.

I am a high school student who has never attended a college or university.
This does not include college classes while still enrolled as a high school student. Please visit the Office of Admissions and ask for an application or submit online at www.concord.edu/admissions/apply Contact your guidance counselor to ask for an official copy of your transcript. Official transcripts are documents sent directly to Concord University or sealed and brought in person. You will also need to send official test scores (SAT or ACT). If you requested test scores to be sent to your high school while filling out the paper work to take the test, they will appear on the official transcript from the high school. If you did not have the scores sent to your high school you will need to contact CollegeBoard at www.collegeboard.com for the SAT score to be sent directly to Concord University (code 5120). If you took the ACT the same applies as the directions for the SAT; however, if you need to request the scores you will visit www.act.org (code 4516).

I am a transfer student and I have fewer than 30 hours to transfer to Concord University.
Fill out a Concord University application and mark transfer and request official transcripts from all the universities or colleges you have attended since graduating high school. Next, contact your high school and request an official copy of your high school transcript and your test scores (SAT or ACT) to be sent to Concord University (SAT code: 5120 ACT code 4516). If you requested test scores to be sent to your high school while filling out the paper work to take the test, they will appear on the official transcript from the high school. If you did not have your test scores sent to your high school you will need to contact CollegeBoard at www.collegeboard.com for the SAT score to be sent directly to Concord University. If you took the ACT the same applies as the directions for the SAT; however, if the scores were not sent to your high school request the scores sent from ACT by visiting www.act.org.

I am a transfer student and I have more than 30 hours to transfer to Concord University.
If you have more than 30 hours to transfer you will need to fill out a Concord University application and mark transfer and request an official transcript from all universities and colleges you have attended.

I am a (non-traditional) student because I graduated from high school five years ago or longer.
Please visit the Office of Admissions and ask for an application or fill it out online at www.concord.edu/admissions/apply. Contact your guidance counselor to request an official copy of your transcript. Official transcripts are documents sent directly to Concord University or sealed and brought in person. You will also need to send official test scores (SAT or ACT). If you requested test scores to be sent to your high school while filling out the paper work to take the test, they will appear on the official transcript from the high school. If you did not have the scores sent to your high school you will need to contact CollegeBoard at www.collegeboard.com for the SAT score to be sent directly to Concord University (code 5120). If you took the ACT the same applies as the directions for the SAT; however, if you need to request the scores you will visit www.act.org (code 4516). If your high school is no longer in operation visit the Board of Education in the area in which you attended. Are you a student who did not take an SAT or ACT? Inquire about Concord University’s ASSET test (you must qualify with date of graduation from high school being five years or more).

I have graduated from high school and have attended the United States Military Academy.
Please visit the Office of Admissions and ask for an application or fill out online at www.concord.edu/admissions/apply. Contact your high school to request an official copy of your transcript. Official transcripts are documents sent directly to Concord University or sealed and brought in person. You will also need to send official test scores (SAT or ACT). If you requested test scores to be sent to your high school while filling out the paper work to take the test, they will appear on the official transcript from the high school. If you did not have the scores sent to your high school you will need to contact CollegeBoard at www.collegeboard.com for the SAT score to be sent directly to Concord University (code 5120). If you took the ACT the same applies as the directions for the SAT; however, if you need to request the scores you will visit www.act.org (code 4516). If your high school is no longer in operation visit the Board of Education in the area in which you attended. Are you a student who did not take an SAT or ACT? Inquire about Concord University’s ASSET test (student must qualify: date of graduation from high school must be five years or more). If you are accepted to Concord University visit the Office of Financial Aid and request help for Veterans.

I took the GED.
Please visit the Office of Admissions and ask for an application or fill one out online at www.concord.edu/admissions/apply. Contact the GED placement center and request an official copy of your test scores. Official transcripts are documents sent directly to Concord University or sealed and brought in person. Please contact the Admissions Office for additional criteria for testing (ASSET, ACT/SAT).

 

Business Office
Location: Marsh Hall, Second Floor
Phone: 304-384-5212 (Mon.-Fri. 8:30 am to 3:30 pm)
Fax: 304-384-9044
E-mail: acctsrec@concord.edu

Payments

When is payment due?
Payments for students who have pre-selected courses must be made no later than the first day of class for each semester. If payment has not been received by the first day of class, a $25.00 late fee will be assessed. Students should consult the Schedule of Courses (page 3) for the deadline to pay fees and avoid being dropped from pre-selected courses. The current semester’s schedule can be found online at the Academics page of the Concord web site (http://www.concord.edu/academics). Students dropped from classes due to non-payment of tuition and fees will be required to re-select courses and will be assessed an additional 2% interest penalty.

Is there a payment plan option available?
The payment plan offered by Concord University is the Monthly Installment Payment plan. The installment plan requires a maximum of four monthly payments. For fall, the payment plan requires payments to begin in July and end in October and are payable by the 20th of each month. A non-refundable one time service fee of $50.00 will be added to the initial installment payment. This type of payment must be accompanied by a signed contract. July and August payments must be made to enter into the contract after the first day of class. Please contact the Business Office at (304) 384-5212 or (304) 384-5972, or by e-mail at acctsrec@concord.edu for an application, or if you have any questions.

What forms of payments are accepted?
Payments may be made by cash, check, money order, Visa, Mastercard or Discover at the Athens campus, or online through the students MyCU account. Credit/Debit card payments (MasterCard, VISA and Discover only) can also be made by calling (304) 384-5212 or (304) 384-5972. Payments are not accepted at our Beckley campus.

Check Change (when your financial aid exceeds your total cost of attendance)

When can I pick up my check change?
Checks cannot be picked up until the first day of class. Once check change is posted to your MyCU account, it will be ready the next business day at the Cashier’s Window between the hours of 9:00 a.m. and 3:30 p.m. Please bring a photo ID with you. Check change can be direct deposited to your Concord CashCard by opting in at www.concord.edu/onecard.

Procedures to check the availability of check change:
Go to: www.concord.edu and follow the links to MyCU account: Concord Student Information System. Please use the same username and password as your Concord email account. Should you have questions, concerns or difficulty logging on please call (304)384-5291, or (304) 384-5291, if calling from off-campus.

Refunds

If I drop a class, will my tuition be refunded?
Refunds are given ONLY upon withdrawal from the institution. Dropping a class does not necessarily constitute a refund. The following circumstances could result in a refund: you do not meet the pre-requisites for the class, the class is dropped by the institution, you never attended the class, etc.

Refunds during the regular academic semester are as follows:

During the first and second weeks – 90%
During the third and fourth weeks – 70%
During the fifth and sixth weeks – 50%
No refund thereafter

Additional Fees

Will lab/tech/tutorial fees be assessed to my account?
It depends. Lab, tech, and tutorial fees are assessed to your account based on the classes for which you are registered. Please refer to the Schedule of Courses to determine whether your class will be assessed any additional fees. The current semester’s schedule can be found online at the Academics page of the Concord web site (http://www.concord.edu/academics). The Division Chair makes the final determination as to which classes will be assessed these fees.

Monetary Hold

Why is there a Business Office hold on my student account?
The Business Office places holds on accounts with past due charges. Tuition and fees are considered past due after the second day of class. These holds will prevent services from being received from the University (transcripts, registration, grades, etc).

 

Financial Aid Office
Location: Marsh Hall 204
Phone: 304-384-6069
Fax: 304-384-3084
E-mail: finaid@concord.edu
Web Site: http://www.concord.edu/admissions/financial-aid

General Questions
Can I still apply for Financial Aid? YES
Do I have to fill out a FAFSA each year? YES. www.fafsa.gov (Concord’s code: 003810)026
Where do I get my financial aid forms? www.concord.edu/admissions/financial-aid 0
What is an EFC? Expected Family Contribution
What is my budget? This is an estimated total of tuition, fees, room, board, books, supplies, transportation, and personal expenses. This WILL be different from your bill.
How do I become independent?
You must answer yes to one of the following questions:

➢ Were you born before January 1, 1989?
➢ Are you married? (at the time you fill out your FAFSA)
➢ Have you already received a degree?
➢ Are you currently serving on active duty in the U.S. armed forces for purposes other than training?
➢ Are you are veteran of the U.S. armed forces?
➢ Do you have children or other dependents who receive more than half their support from you now through the last day of June for the next year?
➢ At any time since you turned age 13, were both your parents deceased, were you in foster care, or were you a ward or dependent of the court?
➢ Has it been decided by a court in your state of legal residence that you are an emancipated minor or that you are in a legal guardianship?
➢ At any time on or after July 1, 2011, were you determined to be an unaccompanied youth who was homeless, as determined by your high school or district homeless liaison or the director of an emergency shelter or transitional housing program funded by the U.S. Department of Housing and Urban Development?
➢ At any time on or after July 1, 2011, did the director of a runaway or homeless youth basic center or transitional living program determine that you were an unaccompanied youth who was homeless or were self-supporting and at risk of being homeless?

What is verification?
This is a process where financial aid administrators compare the information you used to complete your FAFSA with actual documents you submit to the office.
What information must I provide?
Required forms will be determined by the financial aid staff after your FAFSA is received.
When do I provide this information?
As soon as the information is requested you should return requested documents to the Financial Aid Office. We cannot process your FAFSA without this information.
Why was I selected for verification?
Schools must verify data for students selected by the federal Central Processing System (CPS) following procedures established by regulation. Schools may also select additional applicants to undergo the verification process.
Where should I go to inquire about Work-Study?
On-campus jobs are listed on the internet at http://academics.concord.edu/careers under the Student tab and then On-Capus Jobs.. Also go to www.concord.edu/student-employment to fill out the proper paper work.

VETERANS INFORMATION

How can I get information about veterans’ benefits?

Contact Lisa Spencer (in the Financial Aid office) or David Moore, Veteran Advocate
Email: veterans@concord.edu
Phone: 1-888-384-VETS (8387)
Web Site : http://www.concord.edu/veterans

SCHOLARSHIP & GRANT INFORMATION
Why is my Supplemental Grant cancelled?
SEOG’s are cancelled due to an award of the West Virginia Higher Education Grant or other need based aid.
Why is my West Virginia Higher Education Grant not showing on my bill or on my MyCU account?
The Financial Aid Office has not received confirmation on your West Virginia Higher Education Grant through what is called a roster. The West Virginia Higher Education Policy Commission can confirm your award by contacting them at (304)558-4418.
Why is my Tuition Reduction labeled “offered”?
The original amount owed for your tuition has already been reduced by the amount of your financial aid or scholarship.
Why is my Private Scholarship marked “offered”?
All private scholarships must be brought to the Financial Aid office or mailed to the Financial Aid Office. The scholarship will remain at an offered status until we receive payment for the scholarship. Once the private scholarship check is received, it will be posted on your student account. You may view the posting on your MyCU account.
Why are my scholarships from last year not on my account?
Some scholarships are available for only one year. If a scholarship is available for continuation beyond one year, it may entail specific requirements, such as maintaining a designated GPA, earning a specified number of hours per year, etc. The Financial Aid Office staff can provide information about your individual situation.
Where should I go to inquire about my Institutional Scholarships?

The Admissions Office.

How do I determine why all or part of my financial aid has not been posted to my account by the Concord University Business Office?
If you have been packaged by the Financial Aid Office as a full-time student and you are currently enrolled in fewer than twelve hours, you will need to become a full-time student or contact the Financial Aid Office and inform them as to the number of hours you will be attending.
The Financial Aid Office may need additional information. Please see your MyCU account and determine what other documentation or forms are required in order to ensure the receipt of your financial aid.
Which scholarships require me to live on campus?
Tuition Reduction, Presidential, and Dean Scholarships.
How do I apply for my AmeriCorps award?
AmeriCorps awards must be applied for online at www.americorps.gov. They will be marked offered until we received the money.

How do I apply for REHAB?
You must apply for this through your Rehabilitation Counselor. This will always be marked as offered on your MyCU account.

LOAN INFORMATION

My financial aid does not cover my entire bill balance. How do I apply for a loan or additional loans?

If you already have loans offered, you will need to accept these loans by fill out a loan acceptance form on the Financial Aid web page. New borrowers must complete a Master Promissory Note (MPN) and Entrance Counseling at www.studentloans.gov .

For students who have already exceeded Stafford loan eligibility, the first step is a Parent Plus Loan and they should visit the websitewww.studentloans.gov. This web site gives detailed instructions on how to check their credit and complete their MPN. If the parent is denied, the student will automatically be eligible, within their budget, for up to $4000 in unsubsidized Stafford loans.

The second and absolutely last alternative is the Private Loan industry. Students will also visit www.elmselect.com for instructions on how to complete this loan process.

What is the difference between Subsidized and Unsubsidized loans?
If you receive a Subsidized Loan, you are not responsible for paying the interest on the loan while you are enrolled at the university. If you receive an Unsubsidized Loans you are responsible for paying the interest on the loan while you are enrolled at the university.

Where do I fill out my Entrance Interview? www.studentloans.gov
Where do I complete my Master Promissory Note? www.studentloans.gov
What are the interest rates on my loans?

Subsidized Loans-6.8% Unsubsidized Loans-6.8% Plus Loans-7.9%

Do I have to fill out a Master Promissory Note every year?

No, if you had student loans last year, your promissory note is still active.

Do my parents have to apply for Parent Plus Loans each year? Yes

How do I apply for a Perkins Loan?

Perkins loan eligibility is determined by the Financial Aid Office during your packaging. If awarded you will need to accept the Perkins Loan by completing the loan acceptance on the web site.

Where can I complete a Perkins Promissory Note?
The Perkins promissory note can be completed online at www.ecsi.net/prom91. Your FAFSA pin# is required.

Housing Office
Location: Student Center
Phone: 304-384-5231 (Mon.-Fri. 8:00 am to 4:00 pm)
Fax: 304-384-5940
E-mail: housing@concord.edu
Web Site: http://www.concord.edu/residence-life

What is my room assignment?
You can check your room assignment online. Simply go to www.concord.edu/residence-life. Click on the tab “My Room Assignment” located in the right-hand column.

Who is my roommate?
You may find out your room assignment and roommate information at www.concord.edu/residence-life. Click on the tab “Check My Room Assignment” located in the right-hand column.

When may I check in?
Freshmen and transfer students will check in on the Saturday prior to the first day of classes beginning as early as 8:30 a.m. Returning students will check in on the Sunday prior to the first day of classes from 1-6 p.m.

How can I change roommates?
You may come to room change meetings. Dates, times, and places for these meetings will be posted in the individual residence halls.

How do I sign up for my meal plan?
Once your student identification card has been validated, you may go to the Campus Dining Service Office to sign up for the meal plan of your choice during the first week that you are on-campus. Validation of your Student ID card requires being “marked paid” by the Concord University Business Office. The current validation sticker for each semester must be placed on your identification card at the Student Center Office.

I am a Commuter Student, can I get a Meal Plan?
Yes! There is a Commuter Meal plan that is available. You can do this by going to the Campus Dining Service Office to sign up. You may also add money to your Concord ID One Card to use as Flex Dollars. When using Flex Dollars you will not be charged tax while buying food at Subway, Grille Works, or South of Cicaly.

Where can I find a list of items I may bring with me?
Simply go to www.concord.edu/residence-life. Click on the link “Last Minute Lists”.

Where do I go to check in?
When arriving on campus to check in, you will report directly to the residence hall to which you have been assigned.

Do I have to live on campus?
If you are under the age twenty three, you can request a housing exception form from the housing office.

Registrar’s Office
Location: Marsh Hall Room 202
Phone: 304-384-5236 (Mon.-Fri. 8:00 am to 4:00 pm)
Fax: 304-384-5349
E-mail: registrar@concord.edu
Web Site: http://www.concord.edu/academics/registrar

Adding Courses
May I register on-line today for my courses?
The on-line registration process is only for early course selection. The on-line registration function is typically “cut-off” from student use approximately two to three weeks prior to the first day of class. This early termination of on-line registration will allow the Financial Aid Office time to process student financial accounts.

How do I add a course for the semester?
Obtain an add slip from the Registrar’s Office (Marsh Hall Room 202), complete the form in its entirety (including CRN # -course reference number), and obtain signatures from the instructor(s) and assigned advisor. After obtaining the signatures, return the form to the Registrar’s Office for processing. As of the first day of class, all course additions require instructor signature.

What is the deadline for adding a course to my schedule?
Students should consult the Schedule of Courses (page 2) for the deadline to add a course(s). The current semester’s schedule can be found online at the Academics page of the Concord web site (http://www.concord.edu/academics). The date varies by semester. Failure to add by the designated date will require additional paperwork (Academic Exception) and signatures in order to process the request. There are no guarantees that the additional paperwork will result in an approval for the late addition of the course(s). Therefore, all students should pay close attention to deadlines posted within the Schedule of Courses.

Dropping Courses
How do I drop a course for this semester?
Obtain a drop slip from the Registrar’s Office (Marsh Hall Room 202), complete the form in its entirety (including CRN # -course reference number), and obtain the signature of the assigned advisor. After obtaining the signature, return the form to the Registrar’s Office for processing. Instructor signature is not required in order to drop a course.

Do I have to pay a fee to drop a course(s)?
No.

What is the deadline for dropping a course from my schedule?
Students should consult the Schedule of Courses (page 2) for the deadline to drop/withdraw from a course. The current semester’s schedule can be found online at the Academics page of the Concord web site (http://www.concord.edu/academics). The date varies by semester. Failure to drop by the designated date will require additional paperwork (Academic Exception) and signatures in order to process the late request. There are no guarantees that the additional paperwork will result in an approval for late withdrawal from a course(s). Therefore, all students should pay close attention to deadlines posted within the Schedule of Courses.

Will I receive a refund for dropping a course?
No. Withdrawal from a class does not produce a refund. However, withdrawal from the entire semester may entitle some students to a prorated refund. The refund period is for a limited time; therefore, withdrawals processed later in the semester are not refund eligible.

Should I contact Financial Aid before I drop a course?
Any student making major changes to their schedule, especially dropping numerous courses or dropping below full-time status (fewer than 12 hours of enrollment) should always consult Financial Aid before processing the drop slip or withdrawal form. Hours of enrollment and date of withdrawal may have a significant impact on a student’s current financial aid package and/or upcoming financial aid packages.

What is the maximum number of hours I can take during the regular semester?
New students (first-time freshmen) should take no more than 18 hours their first semester. After the first semester, maximum credit hours per semester are based upon the cumulative Concord GPA. Students with a 3.00 or better GPA may take no more than 21 hours. Students with less than a 3.00 GPA may take no more than 18 hours. Students placed on probation are allowed to take no more that 13 hours per semester.

How many hours do I need to take in order to be considered a full-time student?
Full-time status requires 12 or more credit hours at Concord per semester.

Enrollment Verification
How do I obtain verification of my enrollment for health insurance, auto insurance, loan deferment, scholarships, etc?
Students must submit to the Registrar’s Office (in person or by mail) all necessary forms for processing. Most insurance companies and loan corporations have special forms that need to be completed by both the student and the Registrar’s Office. Students should contact those companies and obtain the necessary forms for verification. Students must pay semester fees to Concord before the forms may be processed. The Registrar’s Office has a generic form that may also be used in some instances for verification.

How often should I complete the enrollment verification form?
Most companies require that a new form be completed each semester.

Grades

Will my grades (mid-term and final) be mailed to my home address?
No. Grades are no longer mailed to the student’s home address. Students must view their mid-term reports and final grades on their student account (MyCU). Students must have a valid Concord e-mail address and account to view their grades. Unofficial transcripts may also be printed from the student account. Students must provide photo identification in order to request unofficial transcripts from the Registrar’s Office or copies of their semester schedule.
*Note: Mid-Term grades are only posted if a student has received a D or an F.

Are there circumstances that could prevent me from accessing my grades via MyCU?
If you have a monetary “hold” placed on your account for non-payment of tuition and fees, you will not be permitted to view your academic records (grades, registration, etc.) through your MyCU student account until the balance is paid.
*Note: Monetary “holds” also prevent students from registering for classes during early course selection for the next semester.
If you are unable to access your grades via MyCU, contact the Business Office to see whether a monetary “hold” has been placed on your account, and if so, how to remove it.

Office of Public Safety
Location: Rahall Technology Center 105
Phone: 304-384-5357
Emergency Number: 304-384-9334

Where do I get my parking decal? And how can I have it validated for the current year?
Parking decals are designed to hang behind your review mirror and may be obtained in the Concord University Police Department located in the Rahall Center Room 105.
A sticker for the current year must be attached to your parking decal each semester in order to validate it. In order to validate your parking pass you must have your vehicle registration card with you.
If you are a first-time freshman, first-time transfer student, or if you have not had your automobile registered with the Concord University Police Department, you will need to complete some paper work with the Police Department. Once the paperwork is completed, your parking decal charge can be posted to your bill. This fee must be paid before you receive your parking decal with the most recent sticker.
Once you have received a parking decal, you must bring it with you to the Concord University Police Department Office each semester, with your vehicle registration card, to obtain the sticker for the current semester.
If you have an automobile that has previously been registered with the Concord University Police Department, the yearly parking fee will be reflected on your most recent bill. Once your bill has been paid, all you will need to do is to bring your decal, and your vehicle registration card, to the Concord University Police Department to obtain the validation sticker for the current semester.

 

Student Center Main Desk
Location: Student Center 2nd Floor
Phone: 304-384-5246 (Mon.-Fri. 8:00 am to 7:00 pm)
Fax: 304-384-6064

How do I get my Concord University Student Photo ID card?
Once you have registered for classes, visit the Main Desk in the Student Center to have your CU Photo ID card made. The first ID is issued free of charge. Replacements cost $25.00.

What can I do with my Concord University Student ID?
Concord University has now implemented a OneCard System. With this students will be able to use their ID cards as a Discover© Debit Card. A free banking system can be set up, information for this will be given in the packet when the student picks up their ID card. Students will be able to have checks, electronically bank online, and withdraw money at the, and any, Allpoint ATM on campus or in the area free of charge.

What kind of public transportation is available?
Bluefield Area Transit Authority Bus Service comes to campus. The most recent brochure is available here. Taxi One service is available in the area for those wishing to hire them.

Which local cell phone companies are available in this area?
Local companies include AT & T, Verizon, US Cellular, Cellular One, and WV Wireless.

Where can I cash a check?
The Student Center Main Desk offers a small check cashing service for your convenience. Personal checks may be cashed for no more than $10.00 with a valid ID card. There is a BB & T ATM machine and a Allpoint ATM machine located in the front stairwell, ground floor. The BB&T bank is very close to the campus and would be a good place to open up an account to serve your banking needs.

What and where is the Fitness Center and who can use it?
It is a facility to help you stay fit and healthy. It offers a variety of cardio workouts through six treadmills, six elliptical machines, two upright stationary bikes and two recumbent stationary bikes. There are fifteen different weight machines also. It is located near the North Tower Residence Hall. Students, faculty, and staff can use the facility with a valid ID. Also members of the Concord Community may obtain a pass to use the facilities. Information is available in the Athletic Department.

What types of entertainment can I expect to see and participate in at CU?
The Student Activities Committee (SAC) books entertainment for the campus. Expect to see top notch comedians, musicians, bands. Novelty activities are available free of charge on campus.

When I need to use a computer, where can I go?
The Student Center Gameroom has a computer lab and so does the Marsh Library. There are also academic computer labs located in Marsh Hall 123, 124, 135, 307, and321; Science 104; Rahall 303 and 311; Fine Arts A206 and M001; and Carter Center 301CR.

I want to check out books and other materials from the Library. What do I need to do?
Your CU ID card must have a validated sticker on it for the current semester and you can then take it to the Library and the Circulation Desk employees will place a barcode on it for you.

Where is the Lost and Found Department?
Come to the Student Center Main Desk if you lose or find something and we will help you.

I would like to join an organization that interests me. Where do I go to find out what is available?
Come to the Student Center Office, Room 203, and we will provide you with a list of the officially recognized organizations and their contact information. This is a great way to make new friends and ease you into college life.

I locked my keys in my car--Can anyone help me?
You may contact the Concord University Office of Public Safety and they will attempt to assist you or will provide you with information on where you can get this service.

How can I find out what events are happening on campus?
The Student Center Office maintains the calendar of events on the Concord web page. It is updated regularly. Hard copies are also placed at the Student Center Welcome Center and the Registrar’s Office Window in Marsh Hall. The Student Center Office maintains the campus-wide master calendar of events that lists all events taking place on campus.

Where can I hang a sign if I want to advertise something such as a book for sale?
Bulletin Boards are available in the Student Center for your convenience. Posting Regulations are posted on each one. Please follow the instructions carefully. For other locations, you should check with the Building Director before posting.

 

Technology Help Desk
Location: Rahall Technology Center Third Floor
Telephone: Ext 5291 on campus; 304-384-5291 off campus
Email: cuhelpdesk@concord.edu

What is my username and password for MyCU and Lab Computers?
If you do not know your username/password for logging into your MyCU account or the computer labs on campus, simply go to www.concord.edu, then click the ‘MyCU’ link, then select the ‘What is my Concord ID?’ link

Follow the directions for entering your social security number; once submitted, your Concord ID# (which is your default
password until you change it), your MyCU username, and your full email address will be shown. If you have any problems or questions, please contact the Technology Help Desk at ext. 5291 or by email at cuhelpdesk@concord.edu.

How do I change MyCU password?
When you log into your MyCU account for the first time, you will be prompted to answer some questions that will be used if your password is ever forgotten. At the second login, you will be forced to change your password. If at any time you would like to change your password after the initial forced change, all you have to do is log into your account, then click the ‘My Account’ link located at the top of the page, directly below the bell tower logo. If you have difficulty or questions, please contact the help desk at ext. 5291 or by email at cuhelpdesk@concord.edu.

What if I forget MyCU password?
You can reset your own MyCU password at any time after the initial login by entering your username then selecting the ‘Forgot Password’ link that is located right below the password field. The questions that you set up during the first ever login of your account will then be asked; upon answering them correctly you will be allowed to change the password. If you have any problems with this process, please contact the Technology Help Desk at ext. 5291 or by email at cuhelpdesk@concord.edu.

How do I find MyCU ID number?
Your CU identification number is the number that begins with 774 on your CU picture ID. If you do not have your ID yet, just go to www.concord.edu, click on 'MyCU', then click the 'What is my Concord ID' link. Or you can call the IT help desk at ext. 5291 or by email at cuhelpdesk@concord.edu.

Is there wireless internet service on campus?
Yes. Most all common and academic areas on campus are wireless. There is wireless access in the lobbies of all dorms, but not in rooms. In order to access the internet in your room, you must plug into the Ethernet jack.

What should I use as my “Blackboard” user name and password for accessing on-line course materials and for submitting assignments on-line?
Use the same username and password as your MyCU account. You will be required to change the password at the first login. If you have any problems or questions, please contact the Technology
Help Desk at ext. 5291 or by email at cuhelpdesk@concord.edu.

What should I use as my user name and password to log in to most of the computer labs across campus?
Your username and password for most of the lab computers on campus is the same as your CU username and password used for Concord University e-mail account, MyCU, and Blackboard. When you log on for the first time you will be prompted to change your password. If you forget this password anytime during the semester, please call the IT help desk at ext. 5291 or by email at cuhelpdesk@concord.edu.

Do I need to log on to the computer lab in the Concord Library?
No, the computers in the library are intended for public use, as well as for the use of Concord University students, so there are no log-on procedures for using library computers.

What is the Emergency Alert Text Messaging service and how do I sign up for it?
CU has a text messaging alert system that is used to notify students of security, safety, and weather related notices on campus. You can easily register for this service by going to http://sms.concord.edu/. If you have any questions, please call the IT help desk at ext. 5291 or by email at cuhelpdesk@concord.edu.

Last updated on Apr 9, 2014. Originally created on Jul 27, 2012. Report incorrect information.