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Concord University uses the ShoreTel telephone system which is a Voice-over-Internet Protocol (VoIP) system. Below are some recommended resources for learning how to use the phones, features, and voice mail more effectively.


The vast majority of faculty and staff have the ShoreTel IP 230 model phone. Here is a link to training videos for that model: We also have a two page color PDF as a quick reference, and a 44 page user guide.

ShorePhone IP 230 Quick Reference

ShorePhone IP 230/230g Telephone User Guide

If you have a different model, go to this page and select your model phone:

Voice Mail

This is a ShoreTel Voice Mail Quick Reference. It is a two page color PDF.

ShoreTel Voice Mail Quick Reference

If you are having technical difficulties with your phone report it to the Help Desk at x5291.

Created on Jul 9, 2014. Report incorrect information.