FAQ

Frequently Asked Questions

The Office of Technology Services answers many questions asked by the Concord community on a daily basis and has derived this list of frequently asked questions to provide easy access to common solutions.  If you cannot find a solution to your problem here, please contact the Help Desk or suggest an update to the Knowledge Base.

1.  MyCU Account

1.1 - How do I get a MyCU account?

Your MyCU account is automatically generated when you are accepted to the University. You can find your username and password online by going to the main CU website and clicking on Access MyCU in the upper right corner of the screen; this will re-direct you to the MyCU - Self-Service Portal where you will find the MyCU: New Account Information link. You will then be directed to the online lookup webpage that will return your username, student id number (which is your default password), and your full email address.

[ Return to Top ]

1.2 - How do I change or reset my MyCU password?

If you would like to change your MyCU password, or if you have forgotten your password and need to reset it, you can go to MyPasswhich is CU's password management system. All currently enrolled students are automatically entered into the MyPass system, however, if you receive an error when trying to use it that states that your account is not currently enrolled, then please contact the IT Help Desk.

[ Return to Top ]

1.3 - What if I have questions about how to use MyPass?

For questions regarding the use of MyPass, please visit the MyPass Help page.

 

[ Return to Top ]

1.4- How do I find my advisor?

To find your advisor, simply log into MyCU, go to your STUDENT tab, then select the "Student Records" link.  Next you will select the "View Student Information" link.  At this point you will be asked to select a term; you may leave the default one, or select a different term from the drop down menu.  Once you hit submit, your information will be displayed, including your primary advisor, which will be found about halfway down the page.

[ Return to Top ]

1.5- How do I register for classes?

To register for classes, simply log into MyCU and go to your STUDENT tab, then select the link to "Registration". Next you will select the link to ADD or DROP CLASSES, and select the term that you are registering for. At this point you will be asked to enter your ALTERNATE PIN, which you will get from your Academic Advisor when you meet with him/her to create your schedule. Once you have entered this pin, a form will be displayed for you to enter the CRN of each course that you are registering for. When you are done entering each one, you will hit ADD. If for any reason you get an error message stating that you can’t register for a class, you will need to contact the Registrar’s Office to see if there is some type of criteria that you need to meet to be eligible for that particular course.

[ Return to Top ]

1.6- How do I view my schedule online?

To view your schedule online, simply log into MyCU, go to your STUDENT tab, then select the "Student Records" link.  Next you will select the "Class Schedule" link, and select the term. Your detailed schedule will be displayed.

[ Return to Top ]

1.8- How do I view my Academic Transcript?

To view your unofficial Academic Transcript, just log into your MyCU account, go to your STUDENT tab, then select the "Student Records" link.  Next you will select the link titled Academic Transcript.  On the next screen you will leave the defaulted criteria and hit submit.  ****Please note that this page does not have “Print” button, so if you need a printed version, you will have to do a select all from the browser tools, copy then paste the page into a Microsoft Word.

[ Return to Top ]

2.  Concord Email

2.1- How do I access my CU email account?

Your Concord University email account can be accessed by going to the MyCU Self-Service Portal main page, or by going directly to Office 365

[ Return to Top ]

2.2- How do I sync my CU email account to my smartphone?

You may sync your account to any smartphone or mobile device.  For detailed configuration instructions, please refer to the Office 365 tutorial.

[ Return to Top ]

2.3- How do I setup my account on Outlook?

For instructions on how to setup Outlook, please refer to the Office 365 Outlook tutorial.

[ Return to Top ]

2.5 - What should I do if I think my email account has been compromised?

It is your responsibility to keep your username and passwords confidential; our Email Policies can be found by going to E-Mail Policy and Procedures.  If you ever suspect that your account has been compromised, please contact the IT Help Desk as soon as possible.

[ Return to Top ]

2.7 - Can I keep my CU email after I leave or finish school?

Concord University now provides all graduates with an @alumni.concord.edu email address.  This is in addition to the student @mycu.concord.edu address, that will remain active as long as it is being used.  For more information regarding this account, please visit the Office 365 for Alumni webpage.

[ Return to Top ]

2.8 - What if I get married and my last name changes?

If your last name changes and you would like to request a new email account, please contact the Help Desk. We will allow you to receive a new email address with your new name, however, the old account will be deleted after 7 days.

[ Return to Top ]

3.  Blackboard

3.1 - How do I log into my Blackboard account?

Go to Blackboard and enter the same username that have been assigned for MyCU. Your password is defaulted to your CU Id number, unless you have already changed it by going through MyPass. If you do not know this number, a link has been provided to our Account Information Lookup page.

[ Return to Top ]

3.2 - How do I change or reset my password?

Blackboard uses the same account credentials as your MyCU and email accounts.  You can change or reset your password through MyPass.

[ Return to Top ]

3.3 - What if I can’t see my class when I log into Blackboard?

Course enrollment on Blackboard is an automated process that runs periodically throughout the day.  If you log into your account and do not see a course that you feel should be there, please contact the IT Help Desk for assistance.

[ Return to Top ]

3.4- What if I can’t access material for my class?

Please make sure that you have java installed on your computer. Also, you may try using a different internet browser to make sure that your browser isn’t blocking the file. If these do not solve the problem, please contact the IT Help Desk for assistance. You may also want to contact your instructor to make sure that there isn’t a problem with the assignment.

[ Return to Top ]

3.5- How do I check my email through Blackboard 9.1?
Unlike the old versions of Blackboard, v9.1 doesn’t have an email client built into the system. Instead, it is setup to only send email out to users within the system, but does not receive email in. If you need to email your instructor or classmates, you can do that within Blackboard however, you will need to monitor your CU email account for any emails that are being sent to you from your instructors or classmates.

[ Return to Top ]

4.  Lab Computers

4.1 - What information do I use when logging into a lab computer?

You log into a lab computer on campus with the same information that you use for MyCU. Please note: If you change your password for MyCU, it changes for lab computers as well; the accounts are tied together.

[ Return to Top ]

4.2 - What should I do if I can’t save to the ‘my documents’ folder on a lab computer?

If you cannot save to your “My Documents” folder, please contact the help desk.

[ Return to Top ]

4.3 - What happens if I can’t get logged into the computer with my information, but I know that it is correct?

If you are in a lab and are trying to log into a computer, but it won’t accept your login information, simply shutdown the computer and allow it to reboot. If after the reboot, it still will not accept your log in information, please contact the help desk.

[ Return to Top ]

5.  Housing Technology

5.1 - Is there wireless access on campus and in my dorm room?

Wireless access is available in all Campus buildings. In the dorms, wireless access is available in the lounge areas, but not in the dorm rooms themselves.

[ Return to Top ]

5.2 - What if the internet in my room isn’t working?

If your internet in your room isn’t working, please contact either the housing office, or the IT Help Desk, to be added to the technician's schedule.

[ Return to Top ]

5.3 - My internet jack is hanging out of the wall, who do I call?

Contact the housing office and they will notify the housing IT Technician, who will then come by your room and repair your jack.

[ Return to Top ]

5.4 - I want to connect my gaming station to the network, how do I do this?

Contact the IT Help Desk at 304-384-5291..

[ Return to Top ]

5.5 - The internet is running very slowly, what should I do?

During times of high traffic, it is not unusual for the internet to slow down. Please remember that all internet traffic that is academic in nature is given priority over recreational traffic; therefore, if you are trying to use Xbox Live or are trying to download music, you may notice that the internet is running slower for you than for your roommate who may be doing research for a class paper.

[ Return to Top ]

6.  Software

6.1 - Does the University provide antivirus software to students?

We currently do not offer antivirus software to students.

[ Return to Top ]

6.2 - Does the University offer Microsoft Office or other programs to students?

Yes.  Concord University has joined Microsoft's Student Advantage Program which allows currently enrolled students to download and install a full copy of Microsoft Office for Windows or Mac on up to five machines, as well as on mobile devices.  For details on this program and how to take advantage of it, please visit our Office 365 ProPlus page.

[ Return to Top ]

7.  Hardware

7.1 - My personal computer or laptop won’t turn on, can someone there fix it for me?

We do not provide hardware support to students at this time. If your computer is still under warranty, you should contact the manufacturer for help. If it is not under warranty, you will need to take it to a computer shop for repairs.

[ Return to Top ]

7.2 - What should I do if my computer gets infected with a virus and I cannot clean it up myself?

If your computer appears to be infected with a virus, you will need to run an antivirus scan and/or a malwarebytes scan to check for spyware. If this doesn’t help, then you will need to take it to a repair technician.

[ Return to Top ]

8.  Library

8.1 - What databases can I access from home if I'm not on campus?
The following databases currently offer remote access :

  1. Infotrac
  2. Ebsco
  3. America's Newspapers
  4. JSTOR
  5. PsychInfo
  6. AtoZmaps

[ Return to Top ]

8.2 - How do I log on to the databases which offer remote access from home?

Remote access requires a username/password combination which you can request from the library by phone or
stopping by the circulation desk to pick up a printed list with each database and username/password combo listed
above in question 8.1

[ Return to Top ]

8.3 - Where do I log onto the library catalog?

[ Return to Top ]

8.4 - What programs are installed on the library's computers for students to use?

Microsoft Office 2007 Word, Excel and Powerpoint are installed on all library computers.

[ Return to Top ]