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Guides and Tutorials

Here you may find a variety of tutorials to help guide you step by step through working in various programs/services we offer here at Concord University.
Phishing Email and Identity Protection

Phishing emails are messages used by hackers and thieves trying to "fish" for personal or financial information.  They then use that information to commit identity theft, gain access to your accounts, and hack your computer.  Phishers are becoming much more sophisticated and convincing, making it even more important for users to be vigilant in identifying and protecting themselves from these scams.

To help guard against phishing attacks and identity theft, please make note of the following when viewing email:

  • No one needs your password. Emails asking you for personal information should be a red flag. There is simply no need to ever give anyone your password.  Do not reply to any email or complete any form asking for your password, no matter how urgent they make it seem.  This especially holds true to email appearing to come from Concord's Technology Services or helpdesk, we have no need to ask you for your password.
  • Think before you click.  Be very careful clicking links in emails no matter how legitimate they look, what they say and where they go can be very different. Scammers can easily redirect you to a malicious site that installs malware or ransomware on your pc.  If the link is from someone you know, check with them first before clicking and make sure they really sent it, and that their account was not compromised.
    Never click a link to change your Concord password, only change it at (hand type the url) or call the IT Helpdesk for assistance.
    If you absolutely must know where a url goes, hand type it in the address bar, don't click it. 
  • Avoid unexpected attachments. If you receive an attachment that you are not expecting, don't open or download it.  If you know the person sending it, contact them through other means (don't reply) and ask them if they really sent the attachment.  Otherwise it's best to just delete it.
  • Look at the sender's email address. If you receive an email from someone with a name you know but the email address doesn't look right, be skeptical.  For example, if you receive an email from Apple and the sender's address is, this is clearly not from Apple and is a scam. 
  • Don't send social security numbers in email.  If you are an employee or student at Concord, use your 774 ID number only.  If it's necessary to give your SSN, do it in person, discretely,  or encrypt your email, see for more information on email encryption.  Technology Services has safeguards to prevent the sending of social security numbers in email, but these are only effective when using university email, the best security is to simply not do it.
  • Warning signs and red flags.  Sometimes the bad guys generate a very authenticate looking phishing email or scam.  Fortunately for us, the majority of phishing emails will have poor grammar, spelling errors, and poor syntax, or just doesn't make sense, this should be a red flag to you. 
    Another flag is if you were cc'd on an email but you don't personally know the other people.
    Asking for personal or account information should be a huge red flag that the message is a phishing attempt. 
    Be skeptical and look over email closely before clicking or replying. 
  • Additional steps to take.  Make sure the most recent updates are installed on your operating system.  As an added layer of defense, internet security software is never a bad idea, but don't completely rely on it to protect you.  Do some research on the top internet security software, many software magazines and websites review them on a regular basis.


There is no single fool-proof way to avoid phishing attacks, so if you are still unsure of an email you have received, contact the IT Helpdesk at 304-384-5291 ( and we will assist in determining its safety.  Also, if you are aware of a phishing email circulating among your friends or coworkers, please report it to the helpdesk.

Office 365
Concord University has partnered with Microsoft to offer Office 365 to students, faculty, staff, and alumni. Office 365 provides email, calendar, online document editing, document storage, and other features that includes 50Gb of mail storage and 1Tb of document storage via OneDrive. Students are given accounts upon admissions acceptance and given access to MS Office for their enrollment period.  Office 365 is also available to our Faculty, Staff and Alumni, see below for more information. You may access your Office 365 account at

Tutorials and Info

Office 365 Training Center

Setup Office 365 on your Android Phone or Tablet

Setup Office 365 on the Outlook for android app

Setup Office 365 using IPhone or IPad IOS mail app

Setup Office 365 using Outlook for IOS app

Setup Office 365 on your Blackberry Device

Setup Office 365 on your Windows Phone

Setup Outlook 2013/2016 for Windows with Office 365

Setup Mac Mail with Office 365

How To Send an Attachment Using Office 365

How To Share Large Files Using OneDrive

How to Use Email Message Encryption

Microsoft Office for Students

Available to enrolled students only, Concord has joined Microsoft's Student Advantage Program where enrolled students at CU can download and install the latest full copy of Microsoft Office for windows or mac on up to five machines as well as run the iPhone or Android editions of Office Mobile.  Here is how it works:

Students enrolled at Concord are licensed and eligible to download and use the full version of Microsoft Office for as long as they are an enrolled student at CU.  If you do not return to CU (excluding summer terms) or graduate from CU your license to use Office is removed, this is per Microsoft's licensing terms.  When the license is removed you will see 'Your subscription has expired' in about 24 hours and Office will enter a 'reduced functionality mode' which means you may only do basic functions like view, print and basic editing. 
Note: It is important that the machines Office are installed on have internet access as Office will contact the licensing site periodically to verify your license status, if it cannot contact the site within a short period of time it will deactivate and enter 'reduced functionality mode'.

To install Office, students login to their Office 365 account at
Important Note:  **  If you already have a licensed version of office installed on your PC you may not need to install this version of Office, you already have the same software we are providing you.  If you have a trial version of Office or want to upgrade from an older version you have, it is highly recommended that you first uninstall all current versions of Office from your machine, restart, then proceed with the Office installation. Uninstalling current versions of Office first will help prevent installation and usage problems.

To Install: 

  • after login, click on the App Launcher icon (looks like a tic-tac-toe grid) in the upper left
  • next click on Office 365  -> to the right of the app launcher icon
  • this will take you to the Office 365 page, click on the Install Office drop down menu in the upper right of the page and choose Office 365 apps to install the full suite.  Choose Other Install Options for a different language or to install other apps.
    Office 2016 will download and install in the background. 

You can install Office on up to five computers that you use.  On the sixth attempt to install you will get a message that you need to deactivate a current installation before installing another, you may manage your installations from the Office > Software page.

Office Training Tutorials can help you get started learning your new Office installation: 

                     1)  Office Application Training
                     2)  Office Quickstart GuidesFrequently Asked Questions

Information And Support

If you have questions or problems concerning your Concord Office 365 account please call the Concord IT Helpdesk at 304-384-5291 or email


Concord University recognizes its obligation to responsibly handle sensitive information related to students, employees, and affiliates of the University. To assist in safeguarding such information, the University has implemented new password management software.  This software, called MyPass, is designed to give faculty, staff, and students the ability to not only change the password on their accounts whenever they choose, but to also reset and unlock their accounts when situations arise where they are unable to log in due to incorrect or unknown passwords, or, when their accounts are locked. End users no longer have to wait for a time when the IT Help Desk is open to get assistance with accessing their accounts, they can now take matters into their own hands and change, reset, and/or unlock their own accounts whenever necessary. Some highlights of MyPass are as follows:

  • MyPass can be accessed by going to 
  • Users must be enrolled in the software before they can use it.  
    • All current CU students have been automatically enrolled into the software, and their security questions/answers have been pre-populated based on data stored in our database.
    • Faculty and staff will need to enroll themselves by going to the webpage and clicking on the Enroll link.  
  • In order to reset or unlock your account you must answer the three security questions attached to your account on MyPass.  
    • Students may change their defaulted security questions to any of their choosing by selecting the Re-Enroll link.
    • When enrolling or re-enrolling all users can choose from either pre-defined questions, or they may create their own.
  • In order to change your password you must know your current password.  

Password Guidelines

As part of the MyPass introduction, the University has also implemented a set of new password complexity guidelines.  The following guidelines must be met when changing and resetting your password:

  • Passwords are to be a minimum of 10 characters and are to include three of the following conditions:
    • Uppercase letter
    • Lowercase letter
    • Number
    • Non-alphanumeric character (#, $, %, !, etc.)
  • Passphrases should be used when possible because they can be easier for a user to remember, while at the same time being harder for a third party to crack.  A passphrase is a set of words that should include the following:
    • Numbers
    • Special characters
    • Uppercase letters
    • Lowercase letters
  • Individuals with local administrator access, or those that use a laptop should adhere to the guidelines above. 
  • Individuals may not use any of the 5 most recent passwords used on the account, even if the password meets the new complexity guidelines. 

***It is important to remember that commonly used passwords such as 'Concord''Password''1234', or your username can no longer be used.  All passwords must adhere to the above guidelines.  

Password Sharing- Under no circumstances should any University employee share their password with colleagues, student workers, students, or outside entities.  The Office of Technology Services will never request an individual's password.  If there is concern that your account has been compromised, please change your password immediately and contact the Technology Services Help Desk.

Have an issue with an application? Check the services status below!

IT Services Status Schedule an IT Appointment IT Helpdesk Self-Service

Normal Hours of Operation:

Monday-Friday, 8:00 AM- 4:00 PM

Walk-in Location:
2nd Floor of the Rahall Technology Center, Room 254.

Phone Numbers:
On Campus – ext. 5291
Off Campus – (304) 384-5291


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