If you’ve forgotten your username or password, there are options for you to recover your account information. On most of the log-in pages, you’ll find links that say something like “Forgot My Username” and “Forgot My Password” so you can start the process of recovering your information.
Click the “Forgot My Username” (or similar) link on the site you want to log in to, and select one of the following options:
Option 1: Text a secure code to my mobile phone (your mobile phone must be verified to use this option).
- Enter your mobile phone number and the month and day of your birthday.
- Enter the secure code from your mobile phone.
- Your username is shown on the screen.
Option 2: Email a secure code.
- Enter your email address and the month and day of your birthday
- Enter the secure code from your email.
- Your username is shown on screen.
Option 3: Answer my challenge questions.
- Enter your SSN, last name, and date of birth.
- Answer your challenge questions correctly.
- Your username is shown on screen.
You can follow the same steps for "Forgot Password".