The Charles "Chuck" Marshall Post Office

• Any student may rent a box, whether they are living on-campus or commuting.
• You MUST have a campus box in order to receive any mail or packages. 
• The rental price is $7.50 per semester. This is billed along with tuition and other applicable fees, so no payment is due at the time of sign up.
• Mailboxes are accessible by a unique combination code, which will be provided to you.
• The assigned box will remain yours during your entire stay at Concord. Should you wish to close out your box for any reason (graduating, withdrawing, transferring, etc.), please let us know by completing this Close Box form.

• Turn knob right a few times to reset.
• Turn knob right and stop on the first letter* of your combination.
• Turn knob left and PASS the letter* the first time; STOP on it the second time.
• Turn knob right and stop at the last letter* of your combination.
• Turn latch key left to open.

* Steps with two letters instead of one: Stop in between the two letters.

Please note that we only accept cash payment for our services. ATM's are available in the stairwell at the bottom of the main entrance of the Student Center. We apologize for any inconvenience.

• Mailing services include letters, postcards, large envelopes, Certified mail, and campus mail.
• We do NOT do money orders! However, these can be done at the Athens Post Office.
• Shipping services include First Class packages, Priority (Flat Rate and by-weight) packages, Media Mail, Express/Overnight, and International packages.
• We are also a drop-off location for UPS returns.
• We do sell stamps! As of January 21st, 2019, stamps are $0.55.

Like to shop online? You can have your orders sent here! Our package process differs from non-University postal facilities, so please pay special attention to how packages are processed through us!

• If your tracking information says "Delivered", this means it has arrived in Athens, not our office.
• USPS packages are delivered to the Athens Post Office first, then we go pick them up. Once brought back to our office, we scan the tracking label and enter the student's name. A notification is immediately sent to the e-mail address that was given at the time of box sign-up.
• UPS and FedEx packages are delivered to the Receiving Station first, and then brought up to us. Just like with the USPS packages, you will receive an e-mail as soon as your packages is scanned in at our location.
• These e-mail notifications will come from no-reply@pb.com and will show up as "Student Center Mail Office". Check your spam/clutter; sometimes they get sent there! (We highly recommend linking your e-mail account with your smartphone in order to receive the notification as soon as your package is scanned. For assistance with this, please contact Technology Services.)

Our office is also certified by the U.S. Department of State to accept passport applications on their behalf. 
Please see Passport Services for more information.

Q: How much does it cost to rent a mailbox?
A: $7.50 per semester

Q: Are you open on Saturdays?
A: No. We are open Monday through Friday, from 8:00am to 3:45pm.

Q: What if I have trouble opening my mailbox?
A: No worries! Just show a photo ID at the window and we'll hand your mail to you!

Q: Do you accept debit or credit cards?
A: We are not set up to accept cards, so we can only accept cash as payment.

Q: How do I know when my package is here?
A: A notification is sent to the e-mail address you provide at the time of mailbox sign-up. If none is provided, your student e-mail (example123@mycu.concord.edu) is used by default.

Q: What is the best way to contact you with questions or concerns?
A: E-mail is the best way to reach us, since we are usually with customers and cannot get to the phone on time. This e-mail is still checked outside of office hours, so this is the quickest way to get a reply. Our e-mail address is CUMailOffice@concord.edu