Concord University header logo
Student Life MENU
Student Life > Student Information > Passport Services

Concord University Passport Services

Certified by the U.S. Department of State as a Passport Acceptance Facility
Travelling outside the U.S.? You'll need a passport. Let us help you with that!
We are certified to accept applications on behalf of the U.S. Department of State.
Our acceptance agents can help you apply for the first time, and can also help with renewals. 
As of October 29, 2021, processing times are as follows:
Routine: 8-11 weeks
Expedited: 5-7 weeks
  • An appointment is required and must be made at least one day in advance.
  • Appointments are available Monday through Friday, from 8:00am to 3:30pm
  • The process takes approximately 15-20 minutes
  • Schedule an appointment with us by e-mailing
Please have all required documentation with you at your appointment.
Your application cannot be processed without it!
  • Form DS-11 (completed, but not signed)
  • Proof of U.S. Citizenship (original + photocopy)
  • Proof of Identity (original + photocopy)
  • Two separate payments* (check or money order, see Fee Chart)
  • One recent 2"x2" color photo (photo services nearby at CVS Pharmacy)
*One check/money order made to out the U.S. Department of State
 One check/money order made out to Concord University
Please Note: If you choose to print your own application beforehand, be sure to print one-sided 
and do NOT sign until in the presence of an acceptance agent!

DS-11 (First-Time Applicants)
DS-82 (Renewals)
DS-64 (Lost/Stolen Passport)
Frequently Asked Questions (FAQ's)
​Q: Is this service available to those who are not affiliated with Concord University?
A: Yes! Our services are available to anyone who needs a passport!

Q: Is your facility handicapped-accessible?
A: Yes it is! If needed, we will be happy to meet you in front of the Student Center and assist you.

Q: What is the difference between the passport book and the passport card?
A: The card can be used only for land/sea travel to Canada, Mexico, Bermuda, and the Caribbean. The book can be used for travel to any destination, by any method of travel.

Q: Are notarized copies of citizenship evidence accepted?
A: No, only original or certified copies are acceptable. Citizenship evidence will be returned to you via First Class mail. For more info on required documentation, visit the official Department of State website here.

Q: Can I track the status of my passport application?
A: Absolutely! To do so, visit

Q: How long does it take to receive my passport?
A: Routine - 8 to 11 weeks; Expedited: 5 to 7 weeks (as of 10/29/2021)

Q: What payment methods are accepted?
A: We can only accept checks or money orders. We cannot accept cash, debit, or credit.

Q: Do you accept walk-ins?
A: No, we do not. Passport services are available by appointment only.
KEI Study Abroad
Study abroad with the Knowledge Exchange Institute (KEI) Program! 
If applying, please contact us for a $150 grant voucher so that KEI can sponsor your passport!

More information can be found on their website


Hours of Operation

Monday through Friday 
8:00a - 3:30p

Phone: (304)384-5261

Passport Services Staff
Krystle Land
 - Passport Program Manager
L.C. Smith - Acceptance Agent