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Student Life > Housing and Residence Life > Residential Staff

Residential Staff

Residence Life Training, Philosophy and Programming

Other than training for specific job requirements such as first aid/CPR, confrontation management, fire safety, etc., your residence hall staff participates in Natural Helpers training to enhance their communication and helping skills. Concord is one of the first institutions in the nation to adopt this people-oriented program for use at the University level. All Concord students with Natural Helper training are encouraged to contact their Resident Director regarding how they can best utilize their specialized skills in conjunction with University personnel. At the heart of the University's residence hall operation is the desire to develop an atmosphere which encourages wellness within both the individual student and the entire community. The Office of Housing and Residence Life endeavors to support wellness through student involvement and interaction in both planned and spontaneous programs. Our Wellness Programming Model includes seven components: intellectual, emotional, recreational, life planning, social, spiritual and community. There is always something occurring in the residence halls. Whether a student is seeking activities to attend or participate in, the Residence Life staff strongly encourage residents to get involved with residence hall programs.


Director of Housing and Residence Life
The Director provides leadership, administration, coordination, and evaluation for the entire Housing and Residence Life program.
Contact Information
Office: (304)384-5231

Resident Directors
Our residential facilities are directly administered by 3 full-time professional coordinators called Resident Directors, or RD's. The RD's home and office are located in the residence hall he or she is assigned to administer. Each RD is fully responsible for supervision of his/her building and for coordinating and supporting the Residence Life staff. RD's are specially trained in counseling, communication, problem solving, first aid/CPR, fire safety, and other areas important to facilitating life in a residence hall.
Resident Director Home Main Desk
North Tower 5138 5132
South Tower 5139 5133
Wilson and Sarvay Halls 5140 5136

Resident Assistants
Every residence hall has a staff of Resident Assistants. These upperclass students live on each floor as representatives of the Student Life staff. The RA's are skilled paraprofessionals who have been trained in many areas to make the student's experience in the residence hall healthy, safe, fun, educational and memorable.

Public Safety Officers
A Public Safety Officer is stationed at the North Tower Main Desk, which also doubles as a Public Safety security station each morning from 12:00 midnight until 7:00 a.m. while University is in session. Electronic entry systems, provided in each residence hall, are patched back to the North Tower Main Desk, allowing a Public Safety Officer to monitor students and visitors entering and exiting each living area during the above provided hours. In addition, Public Safety Officers complete nightly duty rounds, monitor exterior doors for safety, and assist the Resident Director and Resident Assistant staff with disruptive and/or emergency situations.
Concord University Public Safety Main Office
Emergency: 911

Custodial Staff
Each residence hall has an assigned set of housekeeping staff which work routine daytime hours, Monday through Friday. The building custodial personnel are responsible for the general upkeep and appearance of the facility, but are not expected to clean any intentional mess left by students. Custodial staff obligations do not include cleaning individual student rooms, or suite bathrooms in the Twin Towers.

Staff Duty Hours
Residence Life Staff, including one Resident Director who covers the entire campus and one or more RA's working in each building, are on active duty from 5:30 p.m. to 12:00 midnight daily. RD duty responsibilities include coordination and support for the RA staff. This is done, in part, by completing nightly campus-wide walking tours. The RA on duty is available to answer questions, maintain building safety and oversee other services. To ensure student safety, the RA on duty also makes specific building rounds of the residence hall and is required to sleep/remain in the facility throughout the night in case of any emergency. All on-duty Residence Life Staff members are in direct communication with Public Safety personnel via the campus radio communication system.

Picture of the front of South Tower

Picture of the side of Wilson Hall from the 3rd floor of the Student Center with North Tower in the background

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