Help Desk & Support

Help Desk & Support

The IT Help Desk is Concord University’s single point of contact for all technology related issues for students, faculty, and staff.  If you encounter a problem with anything from accessing email to using Blackboard or Banner, the IT Help Desk is here to offer the technology support that you need.  We encourage you to look through our Frequently Asked Questions section when a problem arises; you will find answers to many of the most commonly asked questions there.  If you are encountering an issue that isn’t covered in the FAQ, then please contact the IT Help Desk either by phone, email, or in person.

Normal Hours of Operation:

Monday-Thursday, 7:30 a.m.-8:00 p.m.
and Friday 7:30 a.m.-4:00p.m.

Holiday/Summer/Semester Break Hours of Operation:

Monday-Friday, 8:00 AM- 4:00 PM

Walk-in Location:

2nd Floor of the Rahall Technology Center, Room 254.

Phone Numbers:

On Campus – ext. 5291
Off Campus – (304) 384-5291