Web Services

Web Services at Concord University

Concord University Technology Services understands the importance of having a web presence that is informative, accessible, and cohesive.  We make every effort to provide the tools and support necessary for our users to create modern and dynamic web sites that maximize usability and design cohesion.  We employ two methods for accomplishing these goals: Direct Support, and Drupal as a Service (DaaS).

Direct Support

Direct Support is available to all departments and units that are not using DaaS.  Direct Support is available by submitting a work order which can be done via multiple channels.  To submit a work order for simple changes:

  • Send an e-mail to cuhelpdesk@concord.edu with the necessary details which must include the URL or address of the page, and a brief description of what must be changed.
  • Call the Help Desk at 304-385-5291 (24x7 service) and request creation of a New Case for Web Services work order, with the same details above.
  • Visit https://ithelp.concord.edu and select Create Case

For more complex changes a consultation with a web developer is recommended.  Send an e-mail request to webassist@concord.edu to schedule a Direct Support Consultation.

DaaS users may request Direct Support in cases of emergency or rare circumstance.

Drupal as a Service (DaaS)

DaaS is a multi-site content management platform that provides integrated file management and WYSIWYG functionality to our site owners and contributors.  This resource is integrated with the core University website and benefits from automatic branding, usability flow, and centralized backup & maintenance.  The service is currently available to colleges, departments, and campus organizations.  We recommend students use a free service, such as Google Sites, for their personal web publishing needs.

Concord University Technology Services understands the importance of having a web presence that is informative, accessible, and cohesive.  We make every effort to provide the tools and support necessary for our users to create modern and dynamic web sites that maximize usability and design cohesion.

To Request DaaS Space: