Student Accounts Office
The Student Accounts Office exists to assist students with their account needs throughout their enrollment at Concord University. The primary function of the Student Accounts Office is to coordinate and maintain all aspects of the student’s financial account including: issuing eBill statements, confirming attendance, processing payments, maintaining payment plans, and releasing refunds.
Upcoming terms:
The 2025 Summer terms are quickly approaching! Here is a list of important dates and what you need to know:
First Summer Term 2025 / Graduate Summer Term 2025
- April 22, 2025 – Concord Complete Book Program Opt-Out Portal Opens
- May 27, 2025 – Classes Begin
- May 27, 2025 – Student Account Balance Due
- May 28, 2025 – Concord Complete Book Program Opt-Out Deadline
- May 28, 2025 – Late Fees Begin
- May 30, 2025 – Students Dropped for Non-Payment
- June 4, 2025 – Last Day for Reinstatement
Second Summer Term 2025
- June 1, 2025 – Concord Complete Book Program Opt-Out Portal Opens
- June 30, 2025 – Classes Begin
- June 30, 2025 – Student Account Balance Due
- July 1, 2025 – Late Fees Begin
- July 2, 2025 – Concord Complete Book Program Opt-Out Deadline
- July 3, 2025 – Students Dropped for Non-Payment
- July 9, 2025 – Last Day for Reinstatement
Attention All Students: Attention All Students: CU and Follett have you covered! ALL enrolled students will be automatically enrolled in the Concord Complete Textbook Program (formerly known as Follett ACCESS).Read more about Concord Complete here.
All student accounts must be settled by the first day of each semester. An account is considered settled when it reflects a zero or credit balance. This can be achieved by any combination of the following:
- Paying the bill in full
- Enrolling in the Monthly Installment Plan (online form)
- Establishing adequate financial aid
- Arranging for direct billing to your employer
Students whose bills are not settled by the published Last Day to Pay, in the Academic Calendar, may have their registration removed. Re-enrollment will result in the additional assessment of a reinstatement fee.
In addition to the standard forms of payment: cash, checks, and all major credit/debit cards, the Student Accounts Office also accepts online payments, wire transfers (domestic and international), and international payments.
The Student Accounts Office is available to accept in-person payments being made in the form of cash, check and credit/debit cards during regular office hours, 8:30 am to 3:30 pm.
Check payments can also be mailed to Attn: Student Accounts Office, Concord University, P.O. Box 1000, Athens, WV 24712.
Please be sure to include the student ID number on the Memo line.
If you need to make a payment outside of regular office hours or just like the convenience of making online payments, you can do so through the WV State Auditors’ Office’s Online Payments portal.
Tip: The first page, or Applicant Page, of the process is referring to the Student. The second page, or Cardholder page, of the process is referring to the individual submitting the payment.
Domestic and international wire transfers can be sent to Concord University as follows:
Bank Name: Truist
Account Name: State of West Virginia, Office of the State Treasurer
Account Number: 5174294463
ABA/Routing Number: 051503394
Account Address: 322 70th Street SE, Charleston, WV 25304
Swift Code: BRBTUS33
Reference: Concord University for {student’s name and ID number}
Failure to include the required reference information WILL result in the return of the wire to the originating bank.
Concord University currently accepts international payments processed through FlyWire. International students may benefit by using FlyWire over the traditional wire transfer bank-to-bank. FlyWire typically allows you to pay in your own currency which may reduce the conversion rate and any additional bank service fees that may be charged by the receiving bank for a standard international wire transfer. Please visit FlyWire for more information.
Concord University utilizes a Confirmation of Attendance Policy in order to comply with federal regulations regarding disbursements of financial aid funds for enrolled students. The Student Accounts Office issues electronic requests to the students MyConcordU email to confirm attendance for the current semester regularly until the confirmation of attendance is completed. Confirmation of attendance is considered part of the payment process, since financial aid cannot be disbursed until the confirmation of attendance is completed. As such, the confirmation of attendance is also due to be completed by the payment date established by the University each semester.
Financial Aid Refunds
When students receive financial aid assistance in excess of their actual charges for a semester, the Student Accounts Office will release a refund to BankMobile on behalf of the student. Students can receive their financial aid refund from BankMobile under two options: direct deposit into an existing bank account or open a VIBE checking account through BankMobile. Students can enroll in BankMobile Disbursements to make or change their preferred refund selection by visiting BankMobile.
Tuition and Fee Refunds
Refunds will be given ONLY upon withdrawal from the institution. The Student Accounts Office will release any refund to BankMobile on behalf of the student. All refunds are determined based on the Policy CU-BA-19: Assessment, Payment, and Refund of Fees. More information can be found by accessing the Academic Catalog and by viewing the full Board of Governors’ approved Policy CU-BA-19.
The following benchmark dates for withdrawal periods is being provided for general information only. Withdrawing can have an academic and financial impact. All students are strongly encouraged to consult their Academic Advisor, a Financial Aid Advisor, and the Center for Academic and Career Development prior to officially withdrawing. Veterans should also consult the Veteran Representative and the Certifying Official prior to officially withdrawing.
Refund Dates for Summer I Enrollment Only 2024
- 90% Refund: May 23, 2024
- 75% Refund: May 25, 2024
- 70% Refund: May 29, 2024
- 50% Refund: June 5, 2024
- 40% Refund: June 8, 2024
- 0% Refund: After June 8, 2024
Refund Dates for Summer II Enrollment Only 2024
- 90% Refund: June 27, 2024
- 75% Refund: July 2, 2024
- 70% Refund: July 3, 2024
- 50% Refund: July 10, 2024
- 40% Refund: July 13, 2024
- 0% Refund: After July 13, 2024
Refund Dates for the MBA Summer 2024 Semester
- 90% Refund: May 25, 2024
- 75% Refund: June 2, 2024
- 70% Refund: June 5, 2024
- 50% Refund: June 15, 2024
- 40% Refund: June 21, 2024
- 0% Refund: After June 21, 2024
Refund Dates for Fall 2024
- 90% Refund: August 29, 2024
- 75% Refund: September 14, 2024
- 70% Refund: September 20, 2024
- 50% Refund: October 11, 2024
- 0% Refund: After October 22, 2024
Refund Dates for Spring 2025
- 90% Refund: January 23, 2025
- 75% Refund: February 8, 2025
- 70% Refund: February 14, 2025
- 50% Refund: March 7, 2025
- 0% Refund: After March 27, 2025
Pursuant to the Department of Education under Section §668.164(e)(2)(viii) and (f)(4)(v) the following information is being provided regarding the electronic financial aid refund services available at Concord University: BankMobile Contract Page.
Form 1098-T (Domestic Students only)
The 1098-T Form, is required by the IRS to be provided to all U.S. taxpayers who paid eligible tuition expenses above and beyond any institutional scholarships, grants or other awards, except those that have to be repaid, greater than eligible tuition and fees charged by the University. Since the form is on a cash basis, all transactions posted during the calendar year are considered when generating the 1098-T form. Should a transaction be posted for a term that occurred prior the calendar year, those transactions will be displayed as an adjustment. The chart below illustrates the 1098-T cycle for a typical student beginning in a fall semester.
| Calendar (Tax) Year | 2021 | 2022 | 2023 | 2024 | 2025 |
| Enrollment Year | Fall 2021 Freshman | 2nd year | 3rd year | 4th year | May 2025 Graduate |
| Fall 2021 Charges | Spring 2022 Payments | Spring 2023 Payments | Spring 2024 Payments | Spring 2025 Payments | |
| Fall 2021 Payments | Summer 2022 Charges | Summer 2023 Charges | Summer 2024 Charges | ||
| Spring 2022 Charges | Summer 2022 Payments | Summer 2023 Payments | Summer 2024 Payments | ||
| Fall 2022 Charges | Fall 2023 Charges | Fall 2024 Charges | |||
| Fall 2022 Payments | Fall 2023 Payments | Fall 2024 Payments | |||
| Spring 2023 Charges | Spring 2024 Charges | Spring 2025 Charges |
As illustrated, the initial form contains two terms of charges and only one term of payments and the final form contains no charges and the last term of payments. This cycle will result in lower eligible tuition expenses for the first year, often $0, and a higher eligible tuition expense in the final year. Keep in mind, this is a general view of the process. If for any reason, the student does not make payments as scheduled or participate in the ability to pre-register for courses, the terms included in form 1098-T could vary as a result.
What are you required to do with form 1098-T?
As a general rule, if you are issued a Form 1098-T, you may be eligible for a tax deduction when filling your federal tax return with the IRS (www.irs.gov). Form 1098-T is designed for tax deduction purposes only, and not for the calculation of any educational tax credits. Typically, documentation necessary for tax credits are available in the student’s MyConcordU account under Account Summary by Term. Should you have any questions about your legal requirements, you should contact either the IRS or a tax professional. The University can only guarantee the accuracy of Form 1098-T. The student’s requirements for the proper reporting of Form 1098-T is a legal tax matter and the University cannot provide tax advice.
How do you receive form 1098-T?
Concord University has partnered with ECSI/Heartland, offering you the opportunity to receive your 1098-T Tuition Statement electronically this year. If you would like to receive your Form 1098-T electronically, please give your consent by following the link provided below and following the step by step instructions. 1098-T’s will be provided by the end of January 2021. If electronic consent is not received by January 1, 2021, the 1098-T will be mailed to the current address on file.
1098-T Electronic Consent: https://heartland.ecsi.net/index.main.html#/access/eConsent
The benefits to receiving electronic notification are:
- Online delivery provides access to the form 1098-T earlier than the traditional mailing process.
- Online delivery eliminates the chance that the 1098-T will get lost, misdirected or delayed during delivery, or misplaced once the student receives it.
- Signing up for online delivery is easy and secure.
- Students can receive their 1098-T form while traveling or away from their home address.
Form 1042-S (International Students only)
Form 1042-S is required by the IRS to be provided to all non-resident aliens who receive institutional scholarships, grants or other awards greater than assessed eligible tuition and fees charged by the University. Since the form is on a calendar basis, all terms within the calendar year are considered when generating the 1042-S form. The chart below illustrates the 1042-S cycle for a typical student beginning in a fall semester.
| Calendar (Tax) Year | 2021 | 2022 | 2023 | 2024 | 2025 |
| Enrollment Year | Fall 2021 Freshman | 2nd year | 3rd year | 4th year | May 2025 Graduate |
| Fall 2021 Charges | Spring 2022 Charges | Spring 2023 Charges | Spring 2024 Charges | Spring 2025 Charges | |
| Fall 2021 Payments | Spring 2022 Payments | Spring 2023 Payments | Spring 2024 Payments | Spring 2025 Payments | |
| Summer 2022 Charges | Summer 2023 Charges | Summer 2024 Charges | |||
| Summer 2022 Payments | Summer 2023 Payments | Summer 2024 Payments | |||
| Fall 2022 Charges | Fall 2023 Charges | Fall 2024 Charges | |||
| Fall 2022 Payments | Fall 2023 Payments | Fall 2024 Payments |
Keep in mind, this is a general view of the process. If for any reason the student does not make payments as scheduled, the terms included in Form 1042-S could vary as a result.
What are you required to do with Form 1042-S?
As a general rule, if you are issued a Form 1042-S, you are required to file a tax return, Form 1040NR, with the IRS (www.irs.gov). You may be entitled to a full or partial refund of the funds withheld from your institutional scholarships as listed box 7a. Should you have any questions about your legal requirements, you should contact either the IRS or a tax professional. The University can only guarantee the accuracy of Form 1042-S. The student’s requirements for the proper reporting of Form 1042-S is a legal tax matter and the University cannot provide tax advice.
How do you receive Form 1042-S?
All 1042-S forms will be distributed by February 28th of the following year (i.e. February 28, 2021 for the 2020 calendar year). The forms will be mailed to the home address on file at the time of distribution.
Are exemptions available?
IRS Publication 515 requires United States payers (i.e. the University) to assess a 14% withholding to any taxable scholarship income for non-resident aliens. For more information about what portion of scholarships (Code 16) may be taxable and/or to determine if you are eligible to claim an exemption based on an eligible tax treaty, please visit https://www.irs.gov/individuals/international-taxpayers/claiming-treaty-exemption-for-a-scholarship-or-fellowship-grant. The withholding can only be waived if the Student Accounts Office is provided a completed Form W-8BEN or Form 8233 based on an eligible tax treaty for each calendar year enrolled.
The Perkins Loan Office serves as the administrator of the Federal Perkins Loan Fund for Concord University. The Perkins Loan Office acts as a liaison between the University, the Department of Education and Heartland/ECSI for the duration of the student’s Perkins Loan obtained while enrolled at Concord University.
- In the event of deferment and forbearances, a borrower needs to defer or postpone repayment, Heartland/ECSI can assist in selecting the appropriate deferment type and required supporting documentation, if any. Please visit Heartland/ECSI for more information. Select “School Not Listed – Use Standard Form” when the option is presented.
- During their final semester at Concord University, all Perkins borrowers are required to complete an Exit Counseling/Interviews.
- Concord University’s School Code is 91
- Heartland/ECSI PIN is required
- There are certain fields of employment and medical situations that allow a borrower to qualify for cancellation of Federal Student Loans including the Perkins Loan Program. Please visit Heartland/ECSI for more information.
