Follett ACCESS

Follett ACCESS is a partnership between Concord University and the Campus Store that allows you to purchase course materials at a significantly reduced cost. The charge is posted directly to your Concord University tuition and fees bill and can be paid along with your University charges or using financial aid. Want to see how much you are really saving? Click here to view the Fall 2023 price list.

How Follett ACCESS Works

  1. Registration- Select your courses for the upcoming term during the open enrollment period.
  2. Course List- Concord will send a complete course listing to the Campus Store.
  3. Your Order is Prepared- The Campus Store pulls ALL required course materials.
  4. Receive Your Physical Course Materials- The Campus Store will ship all required materials to students who are enrolled in all online classes. Students on campus can pickup at the campus store.
  5. Receive Your Digital Course Materials- The Campus Store will provide access to all required digital course materials one week prior to the start of the term.
  6. That’s It!- You are prepared for day one!

Follett ACCESS Textbook Program FAQ


Q: What is the benefit of participating in the program?

A: This agreement allows participating students to benefit from collective bargaining. Since Follett can guarantee publishers a higher sales volume, the publisher gives Follett a discount and that discount is passed on to the students.

Q: How do I sign up for Follett ACCESS?

A: You are automatically signed up for Follett ACCESS each semester. If you choose not to participate in this money saving program, you must opt-out each semester.

Q: How do I know if my books are provided by Follett ACCESS?

A: All required books will be provided by Follett ACCESS unless you opt-out of the program.

Q: How do I access my materials?

A: Printed materials will be at the Campus Store at the start of the term. Digital material will be loaded into Blackboard and Follett will send an email to all recipients of digital material providing access to the required material.

Q: Do I have to return the materials?

A: No, printed materials are no longer rentals. You can keep the printed materials or participate in the buyback program at the end of the term.

Q: What will the charge look like on my tuition bill?

A: The charge will display on your Concord tuition bill as ‘Follett Access Textbook Program’.

Q: What happens if I drop a course?

A: If you drop a course during the first five days of a regular term, or the first three days of a summer term, and return the materials to the Campus Store within that time, you will not be charged for the course materials. If you drop a course after this time, you can still participate in the buyback program at the end of the term.

Q: How do I opt-out of Follett ACCESS?

A: Simply log into your Follett ACCESS account. Remember the election to opt-out applies to the term as a whole. You cannot opt-out of individual courses. You can opt back in to the program for a term by the Campus Store’s deadline as listed in the Follett ACCESS welcome email each term. After this date, all participation elections are final for the term.
The Summer 2024 Opt-Out Dates are:

  • First Summer Term:
    • Opt Out Portal Opens: 4/5/2024
    • Opt Out Portal Closes: 5/3/2024
  • Second Summer Term:
    • Opt Out Portal Opens: 5/10/2024
    • Opt Out Portal Closes: 6/7/2024

The Fall 2024 Follett Opt-Out Dates are:

  • Opt Out Portal Opens: 7/8/2024
  • Opt Out Portal Closes: 8/2/2024

Q: Who do I contact if I have questions about Follett ACCESS?

A: You can contact the Student Accounts Office or the Campus Store with any questions about the program.