Concord Complete: All Your Textbook Resources in One Place

Concord Complete, previously known as Follett ACCESS, is a collaboration between Concord University and the Campus Store designed to provide students with all required course materials at a reduced cost. This program ensures students have access to their textbooks and course materials by the first day of class, supporting academic success. ​

New For 2025

  1. Students will access their digital course materials through Kortext, replacing the previous platform, RedShelf/Brytewave. This platform offers an improved user experience with enhanced navigation, note taking features, and integrated study tools. Faculty will receive step-by-step instructions in the coming weeks on how to integrate Kortext into their Blackboard courses. Additional guidance for students on accessing their materials through Kortext will also be shared closer to the start of the fall semester.
  2. Courses using OER (free textbooks/materials) are no longer included in the per-credit-hour cost calculations for Concord Complete.
  3. Blackboard new feature 'My Materials' offers quick access to course materials through the LMS.

How Concord Complete Works:

  1. Automatic Enrollment: All students are automatically enrolled in Concord Complete each semester. ​
  2. Course Registration: After registering for courses during the enrollment period, Concord University provides the Campus Store with a list of required materials for each student/course.​
  3. Preparation of Materials: The Campus Store gathers all necessary course materials, including both physical and digital formats.​
  4. Distribution:
    • Digital Materials: Students will receive Instruction Emails called "Important Information Regarding your Course Materials for the upcoming Term" from no-reply@kortext.com 1 week prior to Class Start. This will give you details by course on how to access your required materials for the semester.
    • Physical Textbooks: Students with physical materials, can pick them up at the Campus Store at the start of the term. Online-only students will have their materials shipped to their address on file.
  5. Billing: A flat fee of $23 per credit hour is added to the student's tuition bill for participation in Concord Complete. This charge can be paid along with other university fees or using financial aid. ​

Accessing Your Textbooks:

  • Digital Materials: Students will receive Instruction Emails called "Important Information Regarding your Course Materials for the upcoming Term" from no-reply@kortext.com 1 week prior to Class Start. This will give you details by course on how to access your required materials for the semester.
  • Physical Textbooks: Students with physical materials can pick them up at the Campus Store at the start of the term. Online-only students will have their materials shipped to their address on file.​

Opting Out of the Program:

While participation in Concord Complete is automatic, students have the option to opt out each semester if they choose. Note that opting out applies to all courses for the term; partial participation is not permitted. The opt-out portal opens and closes on specific dates each semester (see dates by semester listed in the FAQ's). Opt-out details and instructions are sent to each enrolled student via noreply@follet.com called "Welcome to Concord Complete". Please note that if you opt-out, you will then be responsible for obtaining the required course materials on your own.

Additional Information:

  • Dropping/Adding Courses: If you adjust your course schedule during the add/drop period, visit the Campus Store for assistance with your course materials.​
  • Returning Materials: Printed materials are no longer rentals and do not need to be returned. However, you can participate in the buyback program at the end of the term if desired.​
  • Contact Information: For questions about Concord Complete, contact the Campus Store at (304) 384-5314 or visit the Campus Bookstore website.​

By participating in Concord Complete, students can ensure they have all necessary materials for their courses at a reduced cost, contributing to a successful academic experience.

Concord Complete Textbook Program FAQ

A: This agreement allows participating students to benefit from collective bargaining. Since Concord Complete can guarantee publishers a higher sales volume, the publisher gives Concord Complete a discount and that discount is passed on to the students.

A: You are automatically signed up for Concord Complete each semester. If you choose not to participate in this money saving program, you must opt-out each semester.

A: All required books will be provided by Concord Complete unless you opt-out of the program.

A: You will receive an email from the CU Bookstore that contains a link to Kortext that will take you to your course materials

A: No, printed materials are no longer rentals. You can keep the printed materials or participate in the buyback program at the end of the term.

A: The charge will display on your Concord tuition bill as 'Concord Complete Textbook Program'.

In certain semesters, you may find that Concord Complete is not your best option, in which case it may be advantageous for you to "opt out." Prices for Concord Complete are determined by enrolled credit hours at the rate of $23 per credit hour. For instance, if you are enrolled in 15 credit hours, your total textbook cost under Concord Complete would be (15 hours) x ($23 / hour) = $345.  If you are enrolled in 16 credit hours, the cost would be $368, and so forth. To determine whether this cost is actually beneficial to you in a given semester, please look at the prices for your textbooks by following this link: https://www.bkstr.com/concordstore/home.  Go to the section titled "Get Your Textbooks" and "Shop by Courses." Compare the total cost of all textbooks and materials to the amount calculated from total enrolled credit hours.

A: If you drop a course during the first five days of a regular term, or the first three days of a summer term, and return the materials to the Campus Store within that time, you will not be charged for the course materials. If you drop a course after this time, you can still participate in the buyback program at the end of the term.

A: While all students are automatically enrolled in the program upon registration, students have the flexibility each term to determine if they would like to stay in the program or opt out. Students will receive an email from noreply@follett.com with the subject line, "Welcome to Concord Complete | Program Information and Customer Portal" which will provide instructions on how to create their customer portal account and opt out as desired.

If you "opt-out" and then decide that you want to opt back in, you may do so by logging back in to the portal and clicking the "Opt In" button to the right of your course list. You can "Opt Out" or "Opt Back In" until the end date listed below for your term: 

  • Graduate Summer Term 2025
    • Start Date 05/27/2025
    • Opt Out Portal Opens 04/22/2025 
    • Opt Out Portal Closes 05/28/2025
  • First Summer Term 2025 
    • Start Date 05/27/2025
    • Opt Out Portal Opens 04/22/2025 
    • Opt Out Portal Closes 05/28/2025
  • Second Summer Term 2025 
    • Start Date 06/30/2025 
    • Opt Out Portal Opens 06/01/2025 
    • Opt Out Portal Closes 07/02/2025
  • Fall 2025 
    • Start Date 08/18/2025 
    • Opt Out Portal Opens 07/04/2025 
    • Opt Out Portal Closes 08/22/2025

A: You can contact the Student Accounts Office or the Campus Store with any questions about the program.