Q: What is the benefit of participating in the program?
A: This agreement allows participating students to benefit from collective bargaining. Since Follett can guarantee publishers a higher sales volume, the publisher gives Follett a discount and that discount is passed on to the students.

Q: How do I sign up for Follett ACCESS?
A: You are automatically signed up for Follett ACCESS each semester. If you choose not to participate in this money saving program, you must opt-out each semester.

Q: How do I know if my books are provided by Follett ACCESS?
A: All required books are provided by Follett ACCESS unless you opt-out of the program.

Q: How do I access my materials?
A: Printed materials will be at the Campus Store at the start of the term. Digital material will be loaded into Blackboard and Follett will send an email to all recipients of digital material providing access to the required material.

Q: Do I have to return the materials?
A: Yes, all printed materials must be returned at the end of the semester. But don’t worry, the Campus Store will send you a reminder.

Q: What if I decide I want to keep one or more of the books?
A: Prior to the end of the term, a rented textbook(s) can be converted to a purchase by visiting the Campus Store and paying an additional fee. The purchase will be discounted by the previously paid rental charge.

Q: What happens if I do not return the books at the end of the term?
A: The Student Accounts Office will bill you for the balance of the purchase price for all non-returned rental materials.

Q: What will the charge look like on my tuition bill?
A: The charge will display on your Concord tuition bill as ‘Follett Access Textbook Program’.

Q: What happens if I drop a course?
A: If you drop a course, you should return any printed materials for that course to the Campus Store immediately. If you drop a course during the first five days of a regular term, or the first three days of a summer term, and return the materials to the Campus Store within that time, you will not be charged for the course materials.

Q: How do I opt-out of Follett ACCESS?
A: Simply log into your Follett ACCESS account. Remember the election to opt-out applies to the term as a whole. You cannot opt-out of individual courses. You can opt back in to the program for a term by the Campus Store’s deadline as listed in the Follett ACCESS welcome email each term. After this date, all participation elections are final for the term.

Q: Who do I contact if I have questions about Follett ACCESS?
A: You can contact the Student Accounts Office or the Campus Store with any questions about the program.